Help
Frequently asked
Add to cart, confirm, then pay on Stripe — shipping on Messenger.
How do I buy something?
Tap Add to cart on a piece. That holds it for a short window while you keep shopping. When you’re ready, open your cart, confirm your details, and pay on Stripe.
How long is a hold?
Cart holds last about 15 minutes while you browse. After you confirm, stock stays reserved longer (about 24 hours) while you finish payment on Stripe.
Do you take payment on this site?
Card payment happens on Stripe’s secure checkout. After you confirm your cart, we send you to Stripe; when you’re done, you return here. We never store your card details on Hearté.
How does shipping work?
Shipping and pickup are arranged on Messenger after payment. Shipping cost is confirmed there — not collected when you add to cart.
What if something sells out while I’m browsing?
Stock can move when other holds expire or orders complete. If a piece is gone, you can leave your email on the product page and we’ll tell you when it’s back.
Still stuck?
Message us on Messenger or email mail@mail.com.